Last updated: November 1, 2026
Everything you need to know about shipping costs, discreet packaging, delivery, tracking and returns. Orders over €49 ship free, and returns are always free. If you have any questions, our customer service team will be happy to help you at info@ice-strains.com. For payment methods and invoices, see Payment Methods.
- ✓ Discreet, odourless packaging
- ✓ Tracked delivery
- ✓ Free returns within 14 days
- ✓ Free shipping from €49
1. Shipping costs
| Shipping rate | €9.99 per order |
|---|---|
| Free shipping | On all orders over €49 |
| Carriers | SEUR, Correos or GLS, depending on the destination |
| Shipping destinations | Spain and the EU countries where the ordered products are legal |
| Final cost | Always shown during checkout before payment |
Before placing an order, please make sure that the products you buy can be legally imported and possessed in your country.
2. Discreet packaging and privacy
- Every order is packed in a plain, neutral parcel with no logos, brand names or references to the contents.
- Products are sealed in odour-proof packaging, so nothing can be noticed from the outside.
- A neutral company name is used as the sender.
- Products are protected in sturdy packaging so they arrive in perfect condition.
- Your data is used only to process and deliver your order and is never sold to third parties.
3. Processing, dispatch and tracking
- You will receive an email confirming that we have received your order.
- Orders are prepared once the payment is confirmed (card payments are confirmed immediately). Orders placed at weekends or on public holidays are processed on the next business day.
- When your parcel leaves our warehouse, you will receive a shipping confirmation with a tracking number when available.
- You can check the status of your order at any time in My Account.
- Delivery times depend on the destination and the carrier and are estimates. They may be longer during holiday periods, busy seasons or due to customs checks.
4. Delivery problems
- Damaged parcel: if possible, note the damage with the courier and contact us within 14 days, sending photos.
- Missing or incorrect items: contact us within 14 days of delivery, stating your order number; we will send the missing product or refund the amount.
- Lost parcel: if the tracking shows no progress for 10 business days, contact us and we will open an investigation with the carrier.
- Incorrect address or refused delivery: parcels returned to us because of an incorrect address or a refused delivery can be re-shipped at the customer’s expense; the return shipping cost may be deducted from any refund.
Contact: info@ice-strains.com · +34 643 492 358 (Monday to Friday, 9:30–12:30 and 14:30–18:30).
5. Free returns
Returns are free. You can withdraw from your purchase within 14 days of delivery without giving any reason, and we cover the cost of the return shipment.
- Write to info@ice-strains.com stating your order number and the products you wish to return.
- We confirm your return and send you the return instructions; the return shipment is at our expense.
- Pack the products securely, in their original, unused condition, and hand the parcel to the carrier.
- As soon as we receive the return, we will refund the full amount using the same payment method you used, within a maximum of 14 days.
For hygiene and health reasons, sealed products such as cosmetic oils and opened hygiene products cannot be returned once opened. Defective or incorrect products can of course always be returned free of charge.
The full conditions are set out in our Terms and Conditions (sections 9 and 10).